2012-03-30 / Business Review

“STILL LOVING THE BUSINESS AFTER 25 YEARS”

Tim Napolitano, owner of T.A. Napolitano Electrical Contractor Inc. on Broadway in South Portland, is all about customer service. He and his team of licensed and experienced electricians have been serving the South Portland Community since 1986. “We’re more than just service,” .... “We go beyond basic service for our customers.” T.A. Napolitano Inc. provides commercial, residential and bucket truck service in the Greater Portland and surrounding areas. Their customers call for a large variety of electrical needs and free estimates are always available. Tim’s company was the .rst to set up the “one-hour service call” which could handle the small electrical repairs for homeowners and business alike. Their service trucks are set up and fully stocked with the most common inventory items needed to repair just about any electrical issue the customer should have. Tim says it really is more than just service, as he provides peace of mind with the 24-hour emergency service. No matter what time a customer calls the of.ce, there is always a live person to take their message and dispatch the call accordingly. Some customers have been known to call me directly at home or on my cell phone, like the customer who called me around 8:00 pm the night before Thanksgiving saying she had no power her service had been ripped from the house by a truck going by. “I could have just said we weren’t available because it’s a holiday, but she had a bunch of people coming over for dinner the next day.” So I got a crew together and they replaced and re-attached her outside electrical service and restored power. “That’s what customer service is all about! “ “Customer safety is always our main concern” And because we take our customers safety seriously, all of electricians have been trained to wire and install Fire Alarm Systems. They are very knowledgeable and trained in installing hard wired – interconnected smoke detectors, smoke/co2 detectors and hearing impaired smoke detector systems.

“New construction and renovations are us!” We perform jobs big and small for businesses by offering a variety of commercial and residential electrical services. Our services include electrical, underground or overhead services and general wiring for new construction and/or renovations. Installation of interior and/or exterior lighting, from parking lot lights to stage lights and just about anything in-between. We also sell and install whole house standby generators or just the transfer switch and/or interlock kits for gas generators along with surge protectors to protect all the sensitive electronics the average customer has in their homes today. Do you own a historical building? If so, T.A. Napolitano is familiar with historically sensitive jobs and has experience preserving the historical integrity of older buildings while on the job. “We put everything back the way it is supposed to and we provide minimally invasive tactics. They have all been trained and certi.ed by the United States Environmental Protection Agency for the removal of lead paint safely. Going Green T.A. Napolitano Electric Inc. prides itself for its green efforts and assists customers, both commercial and residential, with installing and servicing environmentally friendly and energy saving lighting systems. They are a Quali.ed Partner with Ef.ciency Maine and can help assist customers save money and energy by auditing their lighting systems. T.A. Napolitano is located at 968 Broadway in South Portland and customers can visit the website at HYPERLINK “http://www.tanapolitano.com Customers can call 799-0538 or e-mail tnapelec@maine.rr.com.

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