2017-03-10 / Letters

Breaches should be stopped

To the editor:

The United States is known as the land of immigrants who come from all over the world from different backgrounds and different languages. Many of them don’t speak English and some of them know just the basics, but even with that basic level, they still need to be helped to understand the customs, rules and some necessary information about their new life in their new home.

The Department of Health and Human Services is one of many government agencies that offers support, such as food stamps and health insurance, to those who need it until they can stand on their own two feet. These agencies usually communicate through interpreters. Unfortunately, some of those interpreters do not keep the confidentiality and share personal information.

In order to avoid an act of breaking law and the code of conduct, government agencies are invited to consider using unusual ways to provide more secure interpretations, such as “over the phone” interpretation services. This will prevent the interpreter from visually identifying the client.

In conclusion, individuals should insist on using interpreter services over the phone when they are in need of one. If you want to stop these breaches, you are encouraged to report any concerns you may have. Wouldn’t you want your private and your personal information to be kept confidential? Please report.

Aqeel Mohialdeen Iraq

Return to top